Every building has two layers. The visible layer is what occupants interact with every day: lighting, temperature, clean floors, working restrooms. Beneath that is the

Facilities management used to mean physical presence. Engineers in the plant room. Supervisors walking the roof. Teams stationed at each property. That model still exists,

Facilities management has always involved risk. Equipment fails. Vendors miss deadlines. Weather causes damage. Regulations change. What has changed is the level of exposure when