Snow Removal Contracts: Red Flags to Watch For

Winter storms bring more than just snow—they bring liability risks, operational disruptions, and unexpected costs if snow removal isn’t handled correctly. Many businesses assume that signing a contract guarantees reliable service, only to discover hidden fees, vague terms, or slow response times when heavy snowfall arrives.

Before signing any snow removal contract, look out for these red flags that could put your business at risk.

Vague Service Descriptions

Some contracts use generic phrases like “snow removal” or “snow management” without defining the actual services provided. This lack of clarity can lead to major gaps in coverage.

• A contractor may plow parking lots but ignore sidewalks, stairwells, or entryways.
• Some agreements do not specify de-icing services, leading to icy conditions and liability risks.
• Phrases like “services will be performed as needed” allow providers to skip or delay work without violating the agreement.

A well-structured contract should clearly outline what areas will be serviced, how snow will be removed, and whether de-icing and hauling are included.

No Guaranteed Response Times

Timely snow removal isn’t just about convenience—it’s a safety and compliance issue. If a contract does not guarantee when service begins, businesses could be left with dangerous conditions for hours after snowfall.

• Some contracts fail to include a defined response time, leaving businesses uncertain about when snow will be cleared.
• Wording like “service will be provided as soon as possible” allows contractors to prioritize other clients first.
• A strong contract should specify when plowing begins, such as “within three hours after snowfall reaches two inches.”

Hidden or Excessive Fees

A low initial bid might seem like a great deal—until unexpected charges start adding up.

• Some agreements include extra fees for weekend or holiday service, which may be required in high-traffic areas.
• Some providers charge additional fees for re-plowing if snowfall continues, even if the contract does not specify per-visit pricing.
• A well-drafted contract should provide a clear breakdown of pricing, including fixed seasonal rates, per-event pricing, and any additional costs.

No Snow Depth Triggers

If a contract doesn’t specify how much snow must accumulate before plowing begins, the contractor determines when (or if) service happens.

• Some companies wait until three or more inches of snow accumulate, which may be too much for businesses needing continuous clearing.
• Some contracts do not address interim service during major storms, leaving businesses snow-covered for hours before plowing starts.

A strong contract should clearly outline when service will begin and whether continuous clearing is included during heavy snowfall.

No Liability Protections

Some contracts shift all responsibility onto the business owner—even if the contractor fails to clear snow properly.

• Some agreements state that the contractor is not responsible for slip-and-fall incidents, leaving the property owner liable for injuries.
• A fair contract should include indemnification clauses that protect businesses if the contractor does not perform services as agreed.

One-Sided Termination Clauses

Some contracts lock businesses into long-term agreements with no way out—even if service is poor or inconsistent.

• The contractor can cancel at any time, but clients must pay for the full season, even if they are dissatisfied.
• Some agreements impose high termination fees, making it costly to switch providers.

A fair contract should allow for reasonable termination options if service expectations are not met.

Lack of Insurance Verification

If a contractor lacks proper liability insurance and workers’ compensation, your business could be held financially responsible for accidents or property damage.

• The contract should require proof of insurance before service begins.
• A reputable provider should provide verified documentation with adequate coverage for potential risks.

Unclear Equipment and Staffing Details

Some contractors overbook during peak storm periods, stretching crews too thin to provide timely service.

• Some contracts do not specify the type of equipment used or the number of personnel assigned for a property.
• If a business requires loaders to relocate snow piles or additional salting for high-traffic areas, those details should be clearly stated in the contract.

A well-drafted agreement should outline the resources dedicated to the property, ensuring adequate service during heavy snowfall.

Automatic Renewals Without Flexibility

Some contracts automatically renew unless the client cancels within a narrow window.

• If the cancellation deadline is buried in fine print, businesses may find themselves locked into another year of service they did not plan for.
• A fair contract should allow businesses to review and renegotiate terms before another season begins.

Poor Communication & Tracking

When a storm hits, businesses need real-time updates on when service will begin. Some contracts provide no communication system, leaving clients in the dark.

• Some agreements lack a clear point of contact or a system for service updates.
• Without proactive updates, businesses are left guessing when plows will arrive, creating unnecessary stress.

A strong contract should establish a clear communication process, ensuring businesses receive timely updates on snow removal progress.

How National Facility Contractors Protects Businesses from These Risks

At National Facility Contractors, we take a different approach. Our snow removal contracts are built on transparency, reliability, and efficiency, ensuring your business stays open and safe—no matter how severe the winter weather gets. We provide clear service descriptions, guaranteed response times, fair pricing, and liability protections so that businesses never have to worry about hidden fees or unreliable performance.

We also prioritize proactive communication and service tracking, giving businesses full visibility into their snow removal schedule. With our team, you can be confident that snow removal will be handled efficiently, safely, and without last-minute surprises.

Final Thoughts

A poorly written snow removal contract can lead to unexpected costs, service delays, and safety risks. Many businesses assume that hiring a contractor guarantees smooth operations, only to discover that vague terms, hidden fees, and unreliable service leave them exposed when winter weather strikes.

Instead of taking that risk, partner with National Facility Contractors for a snow removal contract that prioritizes clarity, reliability, and cost-effectiveness. With our experienced team, comprehensive service agreements, and commitment to customer satisfaction, you can ensure that your property remains accessible and safe all winter long.